New Look is a popular fashion retailer known for its trendy and affordable clothing options. However, sometimes items purchased from New Look may not meet your expectations or fit properly. In such an instance, it is essential to know about New Look refunds, so you can effectively return the items and get your money back.
Here is everything you need to know about New Look refunds:
Returns Policy
New Look has a 28-day returns policy, which begins on the day you receive your order. Within that period, you can return any item(s) for a full refund, exchange, or store credit. However, the refund will only be granted if the item(s) meet the conditions outlined in the returns policy.
Conditions for a Full Refund
To qualify for a full refund, the item must meet the following conditions:
1. The item must be returned in its original condition, with all tags and labels attached.
2. The item must not be a non-returnable product, including underwear, pierced jewelry, and gift cards.
3. The item must not have any signs of wear or tear.
4. The item must not have been altered in any way.
Even if the item(s) meet all the conditions, there are still situations whereby you may not be eligible for a refund. For example, if the item(s) were purchased with a gift card, the refund will be issued as store credit. Also, refunds will not be granted for any delivery charges incurred when purchasing the item(s).
The Refund Process
To initiate the return process, you need to follow these steps:
1. Print the return label from the New Look website and attach it to the return package.
2. Place the item(s) in the original delivery package or any suitable packaging and attach the return label.
3. Drop the package off at any New Look store, Collect+ location, or Post Office.
4. Wait for the refund to be processed, which usually takes up to ten working days.
New Look also offers a free online returns service, which allows you to return the item(s) at no extra cost. However, the refund process may take a little longer when using this service.
Getting in Touch with New Look
If you have any queries regarding New Look refunds, or any other issues, you can contact the customer service team using any of these methods:
1. By phone: Call 0344 499 6690 Monday to Saturday between 8 am and 8 pm, and Sundays between 10 am and 6 pm.
2. By email: send an email to [email protected], and you will get a response within two working days.
3. By post: send a letter to the following address: Customer Services, PO Box 782, Exeter, EX1 9TY, UK.
You can also reach out to New Look on social media platforms such as Facebook and Twitter.
New Look refunds during Covid-19
The Covid-19 pandemic has significantly affected businesses worldwide, and New Look is no exception. However, the retailer has continued to offer refunds despite having faced several challenges.
In response to the pandemic, New Look extended its returns policy to 90 days. This allowed customers to return items within 90 days from the initial purchase, recognizing the uncertainty that the pandemic brought.
Moreover, to ensure the safety of its staff and customers, New Look encouraged the use of its online returns service, where the return parcel could be collected from the customer’s doorstep.
Conclusion
In conclusion, New Look refunds are effortless, provided the item(s) meet the returns policy conditions. However, it is essential to keep in mind that refunds will not be granted for delivery costs, and they may take up to ten working days to be processed.
As a customer, it is essential to be knowledgeable about the returns policy and the process of initiating the return to ensure a smooth refund. If you have any queries or issues regarding New Look refunds, always feel free to contact the customer service team, who are more than willing to assist with any problem you may have.