Compare The Market is a well-known price comparison website that offers consumers the ability to compare prices across a broad range of products and services, from energy and broadband deals to insurance policies and more. The website is known for its simplicity, ease of use, and its mascot, Aleksandr Orlov, who has captured the hearts of many consumers.
However, like any company that deals with financial products, Compare The Market is subject to scrutiny from regulatory bodies and ombudsmen alike. In this article, we will take a closer look at Compare The Market Reviews ombudsman, who they are, what they do, and how you can contact them if you have a complaint.
What is a Review Ombudsman?
A review ombudsman is an independent body established to investigate complaints made by consumers against a company or service provider. They provide an unbiased and impartial service to all parties involved, and their decisions are binding on the company in question.
Review ombudsmen work to ensure that companies are operating fairly and within the law. They aim to resolve disputes quickly and efficiently, to the satisfaction of all parties involved.
Compare The Market Reviews ombudsman
Compare The Market has appointed three separate review ombudsmen to handle complaints that cannot be resolved through their internal complaints procedure. These ombudsmen are:
– The Financial Ombudsman Service
– The Energy Ombudsman
– The Communications Ombudsman
The Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is an independent body that was set up by Parliament to handle complaints against financial companies. It has the power to investigate complaints made against banks, insurance companies, and other financial service providers.
If you have a complaint about a financial product or service provided by Compare The Market and cannot resolve it through their internal complaints process, you can refer your complaint to the FOS. The FOS will investigate your complaint and provide an impartial decision.
The Energy Ombudsman
The Energy Ombudsman is an independent body that handles complaints made against energy companies. It has the power to investigate complaints about billing, metering, switching, and other issues related to energy supply.
If you have a complaint about an energy product or service provided by Compare The Market and cannot resolve it through their internal complaints process, you can refer your complaint to the Energy Ombudsman.
The Communications Ombudsman
The Communications Ombudsman handles complaints made against companies that provide communication services. This includes mobile phone providers, internet service providers, and TV companies.
If you have a complaint about a communication product or service provided by Compare The Market and cannot resolve it through their internal complaints process, you can refer your complaint to the Communications Ombudsman.
How To Contact a Compare The Market Review Ombudsman
To refer a complaint to a Compare The Market Review Ombudsman, you need to follow these steps:
1. Contact Compare The Market’s customer service team to make a complaint. They will aim to resolve your complaint as quickly and efficiently as possible.
2. If you are not satisfied with the outcome of your complaint, or you have not received a resolution within eight weeks, make a formal complaint to Compare The Market.
3. If you are still not satisfied with the outcome, you can refer your complaint to one of the three review ombudsmen mentioned above. You can find more information on their websites.
It’s important to note that if you refer your complaint to a review ombudsman, you must have followed Compare The Market’s internal complaints process first. The ombudsman will not investigate your complaint until you have done so.
Conclusion
Compare The Market is a popular price comparison website that offers consumers the ability to compare prices across a broad range of products and services. Like any company that deals with financial products, it is subject to scrutiny from regulatory bodies and ombudsmen alike.
Compare The Market has appointed three separate review ombudsmen to handle complaints that cannot be resolved through their internal complaints procedure. These ombudsmen are the Financial Ombudsman Service, the Energy Ombudsman, and the Communications Ombudsman.
If you have a complaint that cannot be resolved through Compare The Market’s internal complaints process, you can refer your complaint to one of these ombudsmen. They will investigate your complaint and provide an impartial decision.
In conclusion, if you have a complaint about a product or service provided by Compare The Market, there are options available to you. By following the proper complaints process, you can ensure that your complaint is dealt with fairly and efficiently.